Ecommerce Customer Support Specialist
hace 1 semana
We are a rapidly growing digital agency in the eCommerce space that actively supports over 500 eCommerce brands, including Core Power Yoga, Beyond Meat, and Jaxxon, in delivering exceptional customer service solutions by leveraging top talent from around the world.
We are experiencing exponential growth (over 600% in the last year) and are seeking highly skilled customer service professionals to join our team.
**Compensation and Benefits:**
$3/hour (non-voice); $4/hour (voice)
**Perks and Benefits:**
100% remote work arrangement
- Full-time position
- Paid time off
- Health insurance
**Job Responsibilities:**
Represent our brand effectively across all customer service channels
- Work independently, manage time, and multitask
- Convey solutions and ideas to improve our business and customer service experience
- Attend team meetings to collaborate with fellow team members and management
**Requirements and Qualifications:**
At least 1 year of customer service experience
- Experience in eCommerce is a plus
- Strong communication skills and command of English grammar
- Experience with eCommerce tools/software such as Gorgias, Shopify, Zendesk, Re:Amaze, Freshdesk, etc. (preferred but not required)
**Technical Requirements:**
Laptop/Desktop with Ryzen 3 or Core i3 processor or higher
- Stable internet connection (at least 20 Mbps)
- A backup power and internet connection
**Why Work with Us:**
We offer stable, full-time, and long-term employment opportunities, as well as chances for career advancement.
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