Clinical Specialist II
hace 4 semanas
About the Role
The Field Clinical Specialist provides clinical and technical support for a range of Endoscopy products within North West Region of Mexico. This support is required during procedures, patient clinics, for technical trouble-shooting, and other general assistance to the sales team & their customers.
This role is responsible for supporting the region and reporting directly to the Regional Sales Manager. The FCS promotes company products through education of current & potential customers, and implant within a defined region by providing clinical education for a variety of issues.
Your Responsibilities Will Include:
- Develops and executes action plans for each customer. Assures adoption of the assigned therapies in the determined territory.
- Coordinates with the back-office team (Customer Service, Operations, Marketing, Finance, etc.) to resolve customer requests.
- Negotiate and process customer orders to achieve quota.
- Device Management: Monitor inventory levels, and initiate logistics, i.e. shipments and movement tracking of investigational products according to regulatory and company guidelines.
- Provide training and resources for hospital staff to enable them to conduct training for their personnel.
- Collaborates with the Territory Manager on business strategy and tactics at the physician level. Demonstrates mastery of all sales tools and programs available. Demonstrates a deep understanding of the competition's strengths and weaknesses.
- Responsible for developing, building, and strengthening long-term relationships with stakeholders including distributors and healthcare professionals.
Required Qualifications
- Bachelor's degree.
- Position based in North West Mexico (preferably Tijuana/Hermosillo/Chihuahua), responsible for the territory in Baja California, Baja California Sur, Sonora, Sinaloa, and Chihuahua.
- Job experience of at least 3- 5 years. Field Clinical Specialist/Therapy Developer/Medical Devices or Pharma.
- At least 2 or 3 years of experience working with key accounts (Distributors).
- English (advanced level / B2) spoken and written.
- Excellent written and verbal communication skills.
- Availability to travel. This position requires > 70% of travel.
- Self-driven, customer focus, good presentation skills, and ease of speech
- Proven analytical, planning, and negotiation skills, as well as strategic thinking.
- Team player, goal-oriented and determined
- On-call duties may be required 24 hours a day, 7 days per week.
Preferred Qualifications
- Experience designing and executing therapy awareness.
- Negotiate and process customer orders to achieve quota.
- Preferred career degree in medicine, college degree, sales experience, Biomechanical engineering. Other careers are accepted as long as the candidate complies with the profile of the position.
- Operating / hemodynamic room to support Endoscopy, Pulmonary, and surgery services
- Experience in the patient, physician, nurses, and medical administrator's follow-up.
- Interest in market analysis, sales, and marketing.
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