IT Service Manager
hace 1 mes
Flsmidth, Inc. is seeking a detail-oriented IT Service Manager to manage our infrastructure support for North and South America. The successful candidate will be responsible for handling customer service interactions, reports, and repairs, as well as providing the highest level of customer service and developing lasting customer relationships.
Key Responsibilities:
- Manage the IT infrastructure of all offices, ensuring that equipment is well-maintained and services are resumed quickly in the event of an outage.
- Coordinate with different support teams to resolve priority incidents and reduce critical service downtime.
- Monitor department issues and client complaints to create methods to lessen recurring issues.
- Anticipate business and team needs using proper leadership techniques and proven problem-solving methods.
- Analyze and audit work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
Requirements:
- Minimum bachelor's degree in business, administration, or related field.
- Previous IT Infrastructure management experience.
- Strong knowledge on IT setup in captive organizations.
- Excellent leadership, communication, and customer service skills.
- Computer literacy and good organizational skills.
- Strong creative thinking and problem-solving skills.
- The ability to work under pressure and handle stress.
- Possession of ITIL knowledge is an added advantage.
What We Offer:
- Competitive benefit package including health, dental, and life insurance.
- Christmas bonus (30 days of the monthly salary).
- Saving fund.
- Food card.
- Vacation premium bonus.
Flsmidth, Inc. is an equal opportunity employer committed to creating a diverse and inclusive workplace. We offer a global network of supportive colleagues and growth opportunities.
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