Network Support Specialist

hace 1 mes


Ciudad de México, Ciudad de México Cisco A tiempo completo
About the Role

We're seeking a skilled Network Support Engineer to join our team at Cisco. As a key member of our Customer Engineering team, you'll play a critical role in empowering our customers with ThousandEyes to ease their performance monitoring pains.

Key Responsibilities
  • Provide timely and effective support to customers and internal teams via online-chat, email, and phone.
  • Take ownership of technical issues, working with cross-functional teams to document problem definition, troubleshooting procedures, and resolution steps.
  • Contribute to the maintenance of our customer support forum, ensuring information remains current and up-to-date on best practices with ThousandEyes.
  • Participate in our 24x7 Support Coverage model, ensuring seamless support to our customers.
  • Identify opportunities for process improvement and automation within our support workflows.
Requirements
  • A strong customer-first attitude and excellent communication skills.
  • Bachelor's degree in Computer Science or a related field, or equivalent working experience.
  • At least 2 years of experience in a customer-facing role, preferably in network and application support.
  • Familiarity with network and application protocols, including TCP/IP, DNS, web technologies, proxies, and VoIP.
  • Experience with cloud/SaaS software products and virtualization technologies, such as containers, virtualBox, VMware, HyperV, and Xen.
  • Working knowledge of security principles, including authentication, permissions, and SSO.
  • Proficiency in one or more programming languages, such as Java, Python, XML, and RESTAPI frameworks.
  • Experience with Linux-based operating systems and technical writing is a plus.
About Cisco

Cisco values diversity and is committed to creating an inclusive environment for all employees. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you don't meet every qualification. We're looking for talented individuals who can bring new perspectives and ideas to our team.



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