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We are seeking a highly skilled Customer Service Ambassador to join our team at Motrex Llc. This role is responsible for providing exceptional customer support and ensuring seamless communication with customers and internal stakeholders.
About the RoleThe Customer Service Ambassador will be the primary point of contact for customers, handling inquiries, resolving issues, and providing timely responses. You will work closely with sales teams to engage with customers proactively and provide World Class Customer Engagements.
This role requires strong analytical and problem-solving skills, as well as excellent oral and written communication skills. The ideal candidate will have experience working in a fast-paced environment and be comfortable interacting with Sr. Management, Branch Operations, Manufacturing, and Accounting.
Key Responsibilities- Provide exceptional customer support via phone, email, and chat
- Develop and maintain accurate documentation of department processes
- Research, reconcile, and resolve customer issues in a timely manner
- Act as SME on various Systems including JDE, SFDC, inContact, CPQ
- Process sales orders from customer purchase orders or through finalizing salesforces opportunities
- Perform customer support function in at least one area of expertise
- Track orders to completion and provide consolidated billing and supporting documentation to customers
- Coordinate import process for orders being shipped and invoiced out of Mexico, work together with Logistic partners and finance department for completion of import process and invoice to customers
To be successful in this role, you will need:
- A College/University graduate or equivalent education
- Progressive call center experience preferred
- Experience with import process
- Bilingual (Spanish/English)
- Excellent computer skills including working knowledge of MS Office, SFDC, inContact & JDE
- Ability to self-manage and deal with difficult situations
- Dependable, reliable, and punctual
We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience.
