Manufacturing Support Analyst

hace 4 semanas


Monterrey, Nuevo León, México Epicor A tiempo completo

About Epicor

Epicor Software es una líder global en tecnología dedicada a ayudar a las empresas a crecer durante más de 45 años. Nuestro software moderno y específico de la industria ayuda a los clientes a aumentar la eficiencia y la productividad simplificando y automatizando los procesos diarios. Tenemos un equipo estelar de casi 4,000 empleados en todo el mundo que están apasionados por construir productos y soluciones excepcionales a través del trabajo en equipo, la innovación constante y la integridad. Buscamos y recompensamos a los jugadores estelares que se inspiren entre sí y generen resultados para la empresa y nuestros clientes.

Sobre el rol

Responsabilidades

Atender llamadas de clientes de manera profesional, ofreciendo soluciones y consejos efectivos.
- Interactuar con los clientes para realizar pruebas remotas, soporte y depurar problemas técnicos.
- Mantener y adherirse a niveles de calidad de servicio altos.
- Asegurarse de que se resuelvan todos los problemas a tiempo y que los clientes estén informados del progreso.
- Participar en cursos de capacitación de productos Epicor relevantes al esquema de certificación.

Requisitos para el éxito

Destreza en inglés (escrito y hablado).
- Título universitario en campos relacionados con la manufactura (por ejemplo, ingeniería industrial, ingeniería mecánica).
- Experticia demostrada en alinear soluciones de tecnología con las necesidades de la empresa.
- Conocimiento de ERP es altamente beneficioso.
- Mínimo de tres años de experiencia relacionada (preferible pero no esencial).
- Valorado: Experiencia en atención al cliente.

Habilidades adicionales que te destacan

Manufactura/Habilidades técnicas.
- Exposición a un entorno de producción con comprensión de conceptos, términos, procesos y procedimientos de manufactura.
- Conocimiento/exposición a planificación y control de manufactura computarizada (MPC) es preferido.
- Excelentes habilidades de comunicación verbal.
- Actitud de servicio con la capacidad de priorizar tareas en un entorno estresante.
- Fuertes habilidades analíticas, de depuración y resolución de problemas.
- Capacidad para trabajar de manera independiente con mínimo supervisión.
- Disposición a aprender y explorar nuevas tecnologías.

¿Por qué deberías hacer clic en "Aplicar"?

En un rol como el Analista de Soporte de Manufactura, desarrollarás habilidades ágiles que pueden aplicarse a muchas áreas de la empresa. Las habilidades que ya posees solo seguirán creciendo, lo que te dará la oportunidad de desarrollarte profesionalmente y crecer en tu carrera en cualquier dirección que elijas.

Detalles del puesto

Tipo de puesto: Tiempo completo

Salario: $27,000.00 - $28,000.00 al mes

Horario:

Turno de 8 horas

Prestaciones:

Bebedores gratis
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa

Tipos de compensaciones:

Bono anual

Educación:

Licenciatura terminada (Deseable)

Experiencia:

Manufactring process: 1 año (Obligatorio)
- Distribution process: 1 año (Obligatorio)
- Customer Support: 1 año (Obligatorio)

Idioma:

Avanzado en inglés (Obligatorio)

Lugar de trabajo: Empleo presencial



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