Manufacturing Support Analyst
hace 4 semanas
About Epicor
Epicor Software es una líder global en tecnología dedicada a ayudar a las empresas a crecer durante más de 45 años. Nuestro software moderno y específico de la industria ayuda a los clientes a aumentar la eficiencia y la productividad simplificando y automatizando los procesos diarios. Tenemos un equipo estelar de casi 4,000 empleados en todo el mundo que están apasionados por construir productos y soluciones excepcionales a través del trabajo en equipo, la innovación constante y la integridad. Buscamos y recompensamos a los jugadores estelares que se inspiren entre sí y generen resultados para la empresa y nuestros clientes.
Sobre el rol
Responsabilidades
Atender llamadas de clientes de manera profesional, ofreciendo soluciones y consejos efectivos.
- Interactuar con los clientes para realizar pruebas remotas, soporte y depurar problemas técnicos.
- Mantener y adherirse a niveles de calidad de servicio altos.
- Asegurarse de que se resuelvan todos los problemas a tiempo y que los clientes estén informados del progreso.
- Participar en cursos de capacitación de productos Epicor relevantes al esquema de certificación.
Requisitos para el éxito
Destreza en inglés (escrito y hablado).
- Título universitario en campos relacionados con la manufactura (por ejemplo, ingeniería industrial, ingeniería mecánica).
- Experticia demostrada en alinear soluciones de tecnología con las necesidades de la empresa.
- Conocimiento de ERP es altamente beneficioso.
- Mínimo de tres años de experiencia relacionada (preferible pero no esencial).
- Valorado: Experiencia en atención al cliente.
Habilidades adicionales que te destacan
Manufactura/Habilidades técnicas.
- Exposición a un entorno de producción con comprensión de conceptos, términos, procesos y procedimientos de manufactura.
- Conocimiento/exposición a planificación y control de manufactura computarizada (MPC) es preferido.
- Excelentes habilidades de comunicación verbal.
- Actitud de servicio con la capacidad de priorizar tareas en un entorno estresante.
- Fuertes habilidades analíticas, de depuración y resolución de problemas.
- Capacidad para trabajar de manera independiente con mínimo supervisión.
- Disposición a aprender y explorar nuevas tecnologías.
¿Por qué deberías hacer clic en "Aplicar"?
En un rol como el Analista de Soporte de Manufactura, desarrollarás habilidades ágiles que pueden aplicarse a muchas áreas de la empresa. Las habilidades que ya posees solo seguirán creciendo, lo que te dará la oportunidad de desarrollarte profesionalmente y crecer en tu carrera en cualquier dirección que elijas.
Detalles del puesto
Tipo de puesto: Tiempo completo
Salario: $27,000.00 - $28,000.00 al mes
Horario:
Turno de 8 horas
Prestaciones:
Bebedores gratis
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa
Tipos de compensaciones:
Bono anual
Educación:
Licenciatura terminada (Deseable)
Experiencia:
Manufactring process: 1 año (Obligatorio)
- Distribution process: 1 año (Obligatorio)
- Customer Support: 1 año (Obligatorio)
Idioma:
Avanzado en inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
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