Manufacturing Technical Support Professional
hace 1 mes
About Epicor Software
We're a global technology leader dedicated to helping businesses grow and thrive. Our modern, industry-specific software simplifies and automates everyday processes, boosting efficiency and productivity.
Your Responsibilities:
- Deliver expert technical support to clients, ensuring timely resolution of issues and exceptional service quality.
- Engage with clients for remote testing, support, and troubleshooting technical issues in manufacturing and distribution environments.
- Maintain high Service Quality levels and ensure timely resolution of all issues, keeping clients informed of progress.
- Participate in relevant Epicor product training courses aligned with our certification scheme.
Qualifications for Success:
- Proficiency in English (both written and spoken).
- Degree in Manufacturing-related fields (e.g., Industrial Engineering, Mechanical Engineering).
- Demonstrated expertise in aligning technology solutions with business needs.
- Familiarity with ERP is highly advantageous.
- Minimum of three years of related experience (preferred but not essential).
- Valued: Customer service experience.
Required Skills:
- Excellent verbal communication skills.
- Service-oriented mindset with the ability to prioritize tasks in a stressful environment.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to work independently with minimal supervision.
- Willingness to learn and explore new technologies.
Benefits:
- Annual bonus.
- Free beverages.
- Company parking.
- Meal vouchers.
- Medical expenses insurance.
- Major medical expenses insurance.
- Life insurance.
Estimated Salary Range: $60,000 - $90,000 per annum, depending on experience.
Work Location: On-site employment.
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