Manufacturing Technical Support Professional

hace 1 mes


Monterrey, Nuevo León, México Epicor A tiempo completo

About Epicor Software

We're a global technology leader dedicated to helping businesses grow and thrive. Our modern, industry-specific software simplifies and automates everyday processes, boosting efficiency and productivity.

Your Responsibilities:

  • Deliver expert technical support to clients, ensuring timely resolution of issues and exceptional service quality.
  • Engage with clients for remote testing, support, and troubleshooting technical issues in manufacturing and distribution environments.
  • Maintain high Service Quality levels and ensure timely resolution of all issues, keeping clients informed of progress.
  • Participate in relevant Epicor product training courses aligned with our certification scheme.

Qualifications for Success:

  • Proficiency in English (both written and spoken).
  • Degree in Manufacturing-related fields (e.g., Industrial Engineering, Mechanical Engineering).
  • Demonstrated expertise in aligning technology solutions with business needs.
  • Familiarity with ERP is highly advantageous.
  • Minimum of three years of related experience (preferred but not essential).
  • Valued: Customer service experience.

Required Skills:

  • Excellent verbal communication skills.
  • Service-oriented mindset with the ability to prioritize tasks in a stressful environment.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Ability to work independently with minimal supervision.
  • Willingness to learn and explore new technologies.

Benefits:

  • Annual bonus.
  • Free beverages.
  • Company parking.
  • Meal vouchers.
  • Medical expenses insurance.
  • Major medical expenses insurance.
  • Life insurance.

Estimated Salary Range: $60,000 - $90,000 per annum, depending on experience.

Work Location: On-site employment.



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