Technical Network Specialist

hace 22 horas


Monterrey, Nuevo León, México Autozone A tiempo completo

About the Role

We are seeking a highly skilled Technical Network Specialist to join our team at Autozone. This is a fantastic opportunity for an experienced professional to take their career to the next level.

Job Description

The Technical Network Specialist will be responsible for providing technical support for Autozone MX Stores, RO, DC's and MEXCAT. You will troubleshoot problems with store network hardware including Cisco Routers, Switches and Telephones. Additionally, you will monitor service dispatches and controlling expense. Your expertise will also be utilized in developing KPI's for support service levels and ensuring they are met. You will document and adhere to standard processes and procedures. Furthermore, you will provide technical assistance as needed.

Key Responsibilities

  • Respond to and troubleshoot hardware, software, on networking and communications problems remotely or through discussions with users over the phone.
  • Work with dispatcher technician to troubleshoot and validate services working according to our needs.
  • Document processes and procedures.
  • Develop work knowledge.

Requirements

To be successful in this role, you will need to have:

  • A Bachelor's degree (BA, BS) or equivalent.
  • Three to five years of experience in a related field.
  • High level experience.
  • Current or recently expired Cisco CCNA Collaboration Certification & Routing and Switching or equivalent.

Preferred Skills

  • Cisco Call Manager Express (CME) configuration.
  • Cisco SRST configuration.
  • Cisco ISR Gen1-3 Router configuration.
  • Cisco Unified Border Controller and SIP Trunking configuration.
  • Cisco Jabber, Collaboration Edge, Cisco VCS-C, VCS-E and SDWAN Technology configuration.
  • Knowledge of VOIP and the SIP protocol.
  • Experience with analog phone lines, DSL services and dedicated data lines.
  • Ability to manage medium-sized LANs with multiple switches, supporting VLANs, trunking and spanning tree.
  • Managing routing protocols, statics and dinamics routes, redundancy links with service providers.
  • Understanding of the characteristics, functions, and components of a WAN, such as E1, DSL, 4G, etc.
  • Understanding of the OSI model, specifically layer 1, 2, and 3.

Compensation

The salary for this position is estimated to be around $85,000 - $110,000 per year, depending on experience.



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