Technical Network Support Specialist
hace 3 semanas
Overview:
The Advanced Support Engineer will play a key role in ensuring the reliability and availability of our cloud-native SaaS platform. This includes providing Level-2/3 support and troubleshooting to resolve complex issues related to the network, as well as collaborating with cross-functional teams to drive solutions and fixes.
Scope:
- Core responsibilities include BY product support on the network side for SaaS accounts hosted in cloud-native (Azure) and a private cloud environment.
- Individuals will work on reviewing and improving current support processes to guarantee compliance with SLAs, increase customer satisfaction, and satisfy business requirements.
- The successful candidate will also be responsible for monitoring network engineering performance and ensuring system availability and reliability.
Requirements:
- A minimum of 4 years of experience supporting Networks using Wireshark, TCP/IP protocol, etc.
- Excellent communication and customer service skills.
- Strong ability to multitask and prioritize effectively.
- Highly organized and detail-oriented.
- Ability to operate with a limited level of direct supervision.
Our Current Technical Environment:
- LINUX/WINDOWS
- Azure
- Snowflake
Salary: $80,000 - $110,000 per year, depending on experience.
About Us:
Blue Yonder is committed to fostering an inclusive environment where all associates feel valued and respected. We strive to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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