Technical Support Specialist

hace 4 semanas

Ciudad de México, Ciudad de México Zebra A tiempo completo
Technical Customer Support Specialist

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.

We are seeking a Technical Customer Support Specialist to join our team. As a Technical Customer Support Specialist, you will be responsible for resolving problems with customers via telephone, email, or chat sessions using basic technical product knowledge and interpersonal skills.

Key Responsibilities:

  • Communicate basic technical solutions to customers using effective communication, listening, and comprehension skills.
  • Diffuse upset customers.
  • Fully document customer interactions in real-time.
  • Solve problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
  • Identify and escalate complex problems under direct supervision.
  • Work on a limited variety of problems of limited scope using defined procedures and practices.
  • Collaborate with fellow technicians and supervisor to solve problems.
  • Familiarize yourself with new technologies, products, and platforms.

Qualifications:

  • Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred.
  • 1-3 years demonstrated working experience required.
  • Basic computer literacy with a working knowledge of the Microsoft Office Package.
  • Demonstrate ability to articulate technical issues in simple to understand terms to both management and customers.
  • Demonstrate strong customer service and communication skills.
  • European language which can be Italian, French, Dutch, German, Polish, or Turkish.
  • Fluent English C1/C2.
  • English, Spanish, and one of the languages above.
  • This position is to work at home covering late shifts.

We offer a dynamic and inclusive work environment where you can grow and develop your skills. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.

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