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Eaton's Corporate Sector division is currently seeking a skilled professional to fill the role of Call Center Agent.
**Key Responsibilities:**
We are looking for a highly motivated and detail-oriented individual to join our team as a Call Center Agent. The successful candidate will be responsible for:
• Managing customer orders and resolving any issues that may arise
• Identifying and implementing process improvements to enhance customer satisfaction and efficiency
• Maintaining accurate records and utilizing the Customer 360 tool to track customer interactions
• Collaborating with the finance team to resolve customer credit requests
• Providing exceptional customer service and support to meet or exceed customer needs and expectations
**Requirements:**
To be successful in this role, you will need:
• A bachelor's degree and a minimum of 2 years of experience in a customer-facing role
• Advanced English proficiency and the ability to communicate effectively in English
• Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
**What We Offer:**
We are committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their skills. As a Call Center Agent, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization.
We are an equal opportunities employer and welcome applications from diverse candidates. Our recruitment processes are designed to be fair and unbiased, and we are committed to ensuring that all applicants have an equal opportunity to succeed.
