Customer Support Specialist

hace 20 horas


Xico, México Nokia A tiempo completo
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Customer Support Specialist. As a key member of our Network Infrastructure group, you will play a critical role in ensuring the smooth operation of our customers' networks.

Key Responsibilities
  • Provide technical assistance to customers on critical or high-impact problems
  • Lead customer-facing activities and resolve high-priority escalations
  • Control and follow up on customer meetings, reporting, and metrics
  • Support L2/3 ticketing, issue reproduction, and technical reporting
  • Collaborate with R&D to resolve complex technical issues
Requirements

To be successful in this role, you will need:

  • 3-4 years of experience in support and troubleshooting of Fixed Network Access products
  • Strong technical knowledge of networking basics, Unix commands, and scripting
  • Excellent communication skills in English, with fluency to communicate effectively
  • A Bachelor's degree in Telecommunication, Systems, Information Technology, or Engineering
  • Strong analytical reasoning and problem-solving skills
What We Offer

Nokia offers a dynamic and inclusive work environment, with opportunities for continuous learning and growth. We are committed to diversity and inclusion, and we strive to create a workplace where everyone feels valued and empowered to succeed.



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