Customer Service Representative

hace 4 semanas


Puerto Peñasco, Sonora, México Mci A tiempo completo
Job Overview:
MCI, a leading Business Process Outsourcing (BPO) company, seeks highly motivated and dedicated individuals to support inbound and outbound customer service and sales projects for various clients. As a Call Center Representative, you will handle customer inquiries, make outbound calls, and provide exceptional customer experiences.

About MCI:
MCI assists companies in delivering tailored solutions to meet their diverse needs. With a focus on innovation and excellence, we have established ourselves as a trusted partner in the industry. Our team is committed to providing exceptional customer service and driving optimal performance.

Responsibilities:
* Handle inbound and outbound calls in a courteous and professional manner
* Ensure first-call resolution through problem-solving and effective call handling
* Research systems to find missing information and coordinate with other departments to resolve issues
* Accurately document and process customer claims in appropriate systems
* Lead fact-finding discussions to determine the best options for customers
* Utilize knowledge base and training to answer customer questions while following required scripts, policies, and procedures
* Comply with requirements surrounding confidential information and personal information
* Escalate customer issues to the appropriate staff and managers for resolution as needed

Requirements:
* Excellent organizational, written, and oral communication skills
* Ability to type swiftly and accurately (20+ words per minute)
* Basic understanding of Windows operating system
* Highly reliable with the ability to maintain regular attendance and punctuality
* Aptitude for conflict resolution, problem-solving, and negotiation
* Ability to multi-task, stay focused, and self-manage
* Strong team orientation and customer focus

Benefits:
* Competitive salary: $45,000 - $55,000 per year
* Opportunity to grow with our growing team
* Industry-leading training to enhance your skills and knowledge
* A dynamic and supportive work environment

Working Conditions:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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