Customer Service Representative

hace 4 semanas


Puerto Peñasco, Sonora, México Mci A tiempo completo

Overview: At MCI, we're seeking a highly motivated and dedicated Customer Service Representative to join our team in Puerto Peñasco. As a key member of our customer support team, you will play a vital role in ensuring exceptional customer experiences through empathetic and professional interactions.

About the Role: In this exciting opportunity, you will be responsible for handling inbound and outbound calls, providing top-notch service to customers across the country. Your primary focus will be on resolving issues efficiently, selling new products and services, and maintaining a best-in-class customer experience.

Main Responsibilities:

  • Provide exceptional customer service via phone, email, or chat, addressing queries, concerns, and complaints in a timely and professional manner.
  • Sell new products and services to customers, meeting or exceeding sales targets while ensuring customer satisfaction.
  • Resolve customer complaints and issues through active listening, problem-solving, and effective communication.
  • Utilize knowledge base and training materials to stay up-to-date on product offerings, promotions, and company policies.
  • Foster strong relationships with customers, responding promptly to their needs and concerns.

Requirements: To succeed in this role, you should possess excellent organizational, written, and verbal communication skills. You must be able to type swiftly and accurately (20+ words per minute) and have a basic understanding of Windows operating systems. Additionally, you should be highly reliable, with a proven track record of maintaining regular attendance and punctuality.

Working Conditions: This position operates in a professional office environment. While performing duties, you will spend most of your time sitting/standing, using a computer, and telephone headset. Regularly, you may need to move about the office, reach, lift, or exert force up to 40 pounds.

Benefits: As a valued member of our team, you can expect a competitive salary of $45,000 per year, paid time off, incentives & rewards, comprehensive health benefits, retirement savings, disability insurance, life insurance, career growth opportunities, paid training, a fun work environment, and casual dress code.



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