Customer Service Representative

hace 1 semana


Puerto Peñasco, Sonora, México Mass Markets A tiempo completo

Job Description:

We are seeking a highly motivated and dedicated Customer Service Representative to join our team at Mass Markets. This is a unique opportunity to work in a fast-paced environment where you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer issues.

Responsibilities:

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Ensure first call resolution through problem-solving and effective call handling
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
  • Accurately document and process customer claims in appropriate systems
  • Lead fact-finding discussions to determine the best options for the customer
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes

Qualifications:

  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

About Mass Markets:

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. At Mass Markets, we prioritize building strong relationships with our clients and employees alike, fostering an inclusive and supportive work environment.

Compensation and Benefits:

We offer a competitive salary of $45,000 per year, plus benefits including health insurance, 401(k) matching, and paid time off. We strive to create a work-life balance that supports our employees' well-being and success.

How to Apply:

If you are a motivated and dedicated individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to us. We look forward to reviewing your application.



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