Customer Service Representative
hace 1 semana
Job Description
We are seeking a highly motivated and dedicated Customer Service Representative to join our team. This role will involve handling inbound and outbound calls, providing exceptional service to customers, and resolving support issues in a timely and professional manner.
About the Job
This is a full-time and part-time position located in Puerto Peñasco, SO. The ideal candidate will have excellent organizational, written, and oral communication skills, with the ability to type swiftly and accurately (20+ words a minute). They should also possess a basic understanding of Windows operating system and be highly reliable with the ability to maintain regular attendance and punctuality.
Key Responsibilities:
- Handle inbound and outbound contacts in a courteous, timely, and professional manner.
- Ensure first call resolution through problems solving and effective call handling.
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed.
- Accurately document and process customer claims in appropriate systems.
- Lead fact-finding discussions to determine the best options for the customer.
- Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
Candidate Qualifications:
- Excellent organizational, written, and oral communication skills.
- The ability to type swiftly and accurately (20+ words a minute).
- Basic understanding of Windows operating system.
- Highly reliable with the ability to maintain regular attendance and punctuality.
- Aptitude for conflict resolution, problem-solving, and negotiation.
- Ability to multi-task, stay focused, and self-manage.
Salary and Benefits:
The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Why Work for Us?
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We are committed to diversity and equality, and we strive to create a work environment that is inclusive and respectful of all employees.
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