Customer Service Representative
hace 1 semana
About the Role
Mci is seeking a highly motivated and dedicated Customer Service Representative to join our team. As a key member of our support team, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and driving sales interactions.
Responsibilities
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Ensure first call resolution through problem solving and effective call handling
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
- Accurately document and process customer claims in appropriate systems
- Lead fact-finding discussions to determine the best options for the customer
- Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
- Comply with requirements surrounding confidential information and personal information
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
Qualifications
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basis understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- An aptitude for conflict resolution, problem-solving, and negotiation
- The ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Salary and Benefits
We offer a competitive salary of $40,000 per year, plus benefits including paid time off, incentives, and rewards. Our compensation and benefits packages are designed to grow with you over time.
Location
This role is based in Puerto Peñasco, Mexico.
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