Customer Service Representative with Excellent Communication Skills

hace 4 semanas


Puerto Peñasco, Sonora, México Mci A tiempo completo
About the Role

At MCI, we're seeking highly motivated and dedicated individuals to join our team as Customer Service Representatives. This is an excellent opportunity for those who are passionate about delivering exceptional customer experiences and want to grow their career in a fast-paced environment.

Key Responsibilities
  • Handle inbound and outbound calls to support customer service, technical support, and sales interactions.
  • Interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
  • Accurately document and process customer claims in appropriate systems.
  • Lead fact-finding discussions to determine the best options for customers.
  • Utilize knowledge base and training to answer customer questions while following all required scripts, policies, and procedures.
Requirements
  • Excellent organizational, written, and oral communication skills.
  • The ability to type swiftly and accurately (20+ words a minute).
  • Basic understanding of Windows operating system.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • Aptitude for conflict resolution, problem-solving, and negotiation.
  • Ability to multi-task, stay focused, and self-manage.
Benefits

We offer a competitive salary of $40,000 per year, plus benefits including paid time off, incentives & rewards, health benefits, retirement savings, disability insurance, life insurance, and career growth opportunities.

About Us

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We have established ourselves as a trusted partner in the industry, committed to excellence and innovation.



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