Technical Support Specialist

hace 2 meses

Guadalajara, Jalisco, México Epam A tiempo completo

Position Overview

ROLE SUMMARY

Are you a skilled professional with a knack for resolving technical issues?

Do you excel in fast-paced, collaborative settings?

If so, we have a compelling opportunity for you.

We are currently in search of a Technical Support Specialist to enhance our dynamic workforce.
This position provides the opportunity to serve as the primary contact for clients seeking technical assistance and to conduct remote diagnostics. If you are eager to advance your career, we encourage you to explore this opportunity.

EPAM is a premier global provider of digital platform engineering and development services. We are dedicated to making a positive impact on our clients, our workforce, and our communities. We foster a vibrant and inclusive culture where you will collaborate with international teams, engage in a variety of innovative projects that deliver cutting-edge solutions, and have the chance to continuously learn and develop. Regardless of your location, you will become part of a dedicated, creative, and diverse community that will support you in realizing your full potential.

Key Responsibilities

Serve as the initial point of contact for clients seeking technical assistance via phone, email, or chat Conduct remote diagnostics, replicating client issues across various environments Identify the most effective solution based on the problem and details provided by clients Guide clients through the troubleshooting process Take full ownership of client issues from initiation to resolution, ensuring effective technical solutions for clients

Required Qualifications

Minimum of 3 years of experience in IT Operations Support Willingness to work on weekends and during late shifts Proven technical skills in Linux administration Experience in troubleshooting and communicating findings to both technical and non-technical users Proficient in English, with a minimum proficiency level of B2+

Preferred Qualifications

ITIL certification or experience with ITIL-based processes Familiarity with Javascript and Python (ability to read and understand code) Experience with Gsuite products

Technologies Utilized

Linux

Benefits Offered

Career development and genuine growth opportunities Unlimited access to LinkedIn learning resources International mobility opportunities across 25 countries Ongoing training, mentoring, online corporate courses, eLearning, and more English language classes with a certified instructor Support for employee initiatives (such as algorithms club, toastmasters, agile club, etc.) Enjoyable work environment (including gaming room, relaxation area, amenities, events, sports teams, and more) Flexible work hours and dress code Collaborate in a multicultural setting and share best practices globally Direct employment with EPAM & % under payroll Legal benefits (IMSS, INFONAVIT, 25% vacation bonus) Comprehensive medical insurance: Life, major medical expenses with dental & vision coverage (for the employee and immediate family) 13% employee savings fund, capped to the legal limit Grocery vouchers 30-day December bonus Employee Stock Purchase Plan 12 vacation days plus 4 floating holidays Official holidays, plus 5 additional holidays (Maundy Thursday and Friday, November 2nd, December 24th & 31st) Relocation assistance: transportation, 2 weeks of accommodation for you and your family, and more Monthly non-taxable allowance for electricity and internet expenses

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