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Customer Service Operations Specialist
hace 1 mes
Indie Campers is a dynamic and innovative company offering a unique opportunity for an experienced Customer Service Operations Specialist to join our team.
We are looking for someone with previous experience in operations and customer service roles, fluent in English, who can work effectively in a fast-paced environment.
What You Will Do:
- Provide exceptional customer support to internal teams across the United States, Canada, Australia, and New Zealand via phone, email, and Slack.
- Collaborate closely with the Customer Excellence team to ensure timely resolution of customer inquiries and road assistance requests.
- Support daily operations within the Operations department to maintain smooth workflows and accurate productivity reports.
- Develop and manage data-driven insights on operational performance across North American and Oceania branches.
- Stay up-to-date on Indie Campers' products and policies to provide informed guidance to internal teams.
- Maintain open communication channels and report any operational issues for prompt resolution.
- Contribute to process improvements by identifying areas for enhancement and implementing new procedures.
What We Offer:
- A competitive salary range of $60,000 - $80,000 per year, depending on experience.
- An attractive benefits package including private health insurance and free road trips anywhere in Europe, North America, and Oceania.
- Ongoing training and coaching opportunities to help you grow professionally.
