Regional Excellence Leader for GBS Americas
hace 4 semanas
Siemsn, S.A. de C.V. is a global leader in technology and innovation. We are currently seeking a skilled Regional Excellence Leader for our Global Business Services (GBS) Americas region.
About the RoleThis is a critical leadership position that oversees delivery management within the Americas region. As Regional Excellence Leader, you will be responsible for driving operational excellence, improving quality management, and enhancing service delivery across the region. Your primary focus will be on developing and implementing a 3-5 year vision and strategy for quality management and operational excellence in the Americas.
Main Responsibilities- Evaluate, enhance, and scale tools, methodologies, and support to enable excellence in service delivery across the Region Americas with customer value in mind
- Create synergies out of common topics relevant to all business lines to ensure the required level of quality, consistency and harmonization and to create efficiency for the organization
- Enable operational excellence across the Americas via a performance management process with focus on operational improvement, Quality Management, external certifications as well as on best-in-class competency and knowledge management.
- Support regional management with programs and initiatives, which address location and infrastructure topics
- Build and develop a highly skilled and driven team of highly skilled professionals across the Americas.
- You bring leading edge knowledge and experience in the following areas: Business Excellence, Operational Excellence, Service Management, Quality Management, and Program Management
- You have 5-10 years of experience working within Global Business Services or a similar type of business.
- You have a proven ability to lead with a vision and coach with purpose.
- You enjoy working with and developing top talent in your space.
- You are familiar with global delivery and collaboration models in the services industry, including front-, middle-, and back-office models.
We offer a competitive salary of $120,000 per annum, plus additional benefits such as health insurance, retirement plan, and paid time off. Our company values diversity and inclusion, and we are an equal opportunity employer.
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