Service Team Leader: Delivering Exceptional Customer Experience

hace 1 mes


Xico, México Abb Schweiz Ag A tiempo completo

Job Summary

A challenging role as Service Team Leader has become available in our Motion Service Business Area in Mexico.

About Us

At ABB, we address global challenges with a focus on diversity, inclusion, and equal opportunities. Our core values - care, courage, curiosity, and collaboration - drive us to empower everyone to create sustainable solutions.

Your Role and Responsibilities

In this position, you will supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. You will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines.

Main Accountabilities

You will be mainly accountable for:

  • Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.
  • Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.
  • Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
  • Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.

Qualifications and Requirements

Proven 5+ years of field service experience in predictive and preventive maintenance of electric motors is required. You must demonstrate your technical knowledge in electric motors and generators in low, medium, and high voltage and knowledge in the use of electrical measurement devices. Additionally, you should have experience leading teams and be comfortable communicating in English at an Advanced Level. A Bachelor's Degree in Electrical Engineering, Electromechanical Engineering or related is preferred.

What We Offer

We value people from different backgrounds and offer a competitive salary of approximately $120,000 per year, depending on location and experience. Our team dynamics are collaborative, and you will thrive in a talented environment. If you are passionate about delivering exceptional customer experiences and want to grow with a dynamic company like ABB, apply today and visit www.abb.com to learn more about our impact across the globe.



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