Service Team Leader: Delivering Exceptional Customer Experience
hace 1 mes
Job Summary
A challenging role as Service Team Leader has become available in our Motion Service Business Area in Mexico.
About Us
At ABB, we address global challenges with a focus on diversity, inclusion, and equal opportunities. Our core values - care, courage, curiosity, and collaboration - drive us to empower everyone to create sustainable solutions.
Your Role and Responsibilities
In this position, you will supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. You will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines.
Main Accountabilities
You will be mainly accountable for:
- Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.
- Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.
- Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
- Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.
Qualifications and Requirements
Proven 5+ years of field service experience in predictive and preventive maintenance of electric motors is required. You must demonstrate your technical knowledge in electric motors and generators in low, medium, and high voltage and knowledge in the use of electrical measurement devices. Additionally, you should have experience leading teams and be comfortable communicating in English at an Advanced Level. A Bachelor's Degree in Electrical Engineering, Electromechanical Engineering or related is preferred.
What We Offer
We value people from different backgrounds and offer a competitive salary of approximately $120,000 per year, depending on location and experience. Our team dynamics are collaborative, and you will thrive in a talented environment. If you are passionate about delivering exceptional customer experiences and want to grow with a dynamic company like ABB, apply today and visit www.abb.com to learn more about our impact across the globe.
-
Bilingual Customer Service Representative
hace 1 mes
Xico, México American Express Services Europe Limited A tiempo completoAbout the RoleWe are seeking a highly skilled and passionate Bilingual Customer Service Representative to join our team at American Express Services Europe Limited. In this role, you will be responsible for delivering exceptional customer experiences through phone calls, ensuring that every interaction is tailored to meet the unique needs of our customers.
-
Service Delivery Leader
hace 4 semanas
Xico, México Teletech Holdings, Inc. A tiempo completoAbout the Role">Are you a motivated leader looking to make a difference in customer experience? We're seeking a Service Delivery Manager to join our team in Mexico City. As a key member of our operations team, you will be responsible for leading and mentoring a team of customer service representatives.">About the Team">Our team is passionate about delivering...
-
Customer Experience Ambassador
hace 2 meses
Xico, México Marriott International, Inc A tiempo completoAbout the Role">We are seeking a skilled and customer-focused individual to join our team as a Customer Experience Ambassador. This role is ideal for someone who is passionate about delivering exceptional service and creating memorable experiences for our guests.">Key Responsibilities">">Welcome and acknowledge all guests according to company standards,...
-
Senior Team Leader
hace 1 mes
Xico, México Percepta International A tiempo completoRole SummaryThe Senior Team Leader is a key position within Percepta, responsible for leading a team of agents and lead agents in the Customer Relationship Center (CRC). As a Senior Team Leader, you will direct, supervise, evaluate, and coach your direct reports to ensure exceptional customer experiences, delivering high levels of customer satisfaction, case...
-
Customer Experience Coach
hace 5 días
Xico, México Amex A tiempo completoUnlock Your PotentialA Career as a Customer Experience Coach at American Express Offers You the Opportunity to Deliver Exceptional Service and Inspire Others to Do the Same.As a Team Leader-Customer Service, you will play a critical role in ensuring that our Card Members receive personalized, VIP service consistently. Your passion for delivering...
-
Xico, México Opentable A tiempo completoOpentable, a leading provider of online restaurant reservations and table management solutions, is seeking a skilled Customer Experience Assurance Specialist to join its team in Mexico City.The ideal candidate will be responsible for ensuring that customers receive high-quality service and have a positive experience throughout their interactions with...
-
Customer Service Experience Specialist
hace 2 meses
Xico, México City Unscripted A tiempo completoAt City Unscripted, we are seeking a talented Customer Service Experience Specialist to join our dynamic team. This is an exciting opportunity for a proactive individual with a passion for travel to engage with people from around the world and provide exceptional customer service.We offer a competitive salary of $80.00 - $84.00 per hour, with expected hours...
-
Xico, México American Express Services Europe Limited A tiempo completoAmerican Express is a leading global payments and travel company that offers its customers an exceptional experience through its products and services.About the RoleWe are seeking a highly skilled Customer Service Representative to join our team in European Call Centre. As a Customer Service Representative, you will be responsible for providing exceptional...
-
Customer Experience Associate
hace 6 días
Xico, México Marriott International, Inc A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Experience Associate to join our team in Mexico City.Job OverviewThis role is responsible for delivering exceptional customer experiences and ensuring that all guests receive personalized attention and service. The ideal candidate will have excellent communication skills, be able to work effectively in a...
-
Customer Experience Specialist
hace 2 días
Xico, México Amex A tiempo completoAbout Us">At American Express, we're committed to creating an environment where our colleagues can grow, learn and thrive. Our mission is to deliver exceptional customer experiences every day.">Your Role">We're seeking a Customer Experience Specialist to join our team. As a key member of our customer service team, you will play a critical role in providing a...
-
Customer Service Advocate in Finance
hace 5 días
Xico, México Binance A tiempo completoBinance, a global leader in blockchain technology, seeks an exceptional Customer Service Representative to join its team. This role is ideal for individuals passionate about delivering outstanding customer experiences and contributing to the growth of a revolutionary cryptocurrency exchange platform.As a key member of our support team, you will be...
-
Senior Operations Manager
hace 2 meses
Xico, México Lyft A tiempo completoAt Lyft, we're committed to delivering exceptional customer experiences. To achieve this goal, we're seeking a skilled Senior Operations Manager - Customer Experience to lead our Support Escalations team.This is a challenging role that requires strong leadership skills, operational expertise, and a passion for delivering results. As a Senior Operations...
-
Xico, México Ttec A tiempo completoUnlock your leadership potential as a Customer Experience Leader, Service Delivery Excellence with TTEC. Based in Mexico City, you'll be part of a dynamic team that brings humanity to business.At TTEC, our purpose is clear: we make customers happy. As a key player in this mission, you'll support and motivate managers to drive customer satisfaction, quality,...
-
Customer Service Representative
hace 5 días
Xico, México Marriott International, Inc A tiempo completoWe are seeking a highly motivated and skilled Customer Service Representative to join our team at Marriott International, Inc.Salary: $45,000 - $60,000 per year, depending on experience.About the Role:The primary responsibility of this role is to provide exceptional customer service to guests, responding to their inquiries, resolving issues, and ensuring a...
-
Customer Service Representative
hace 1 mes
Xico, México Hubtek A tiempo completoJob OverviewWe are seeking a highly motivated and detail-oriented Customer Support professional to join our team at Hubtek. As a Customer Support representative, you will play a critical role in ensuring a positive customer experience by providing timely and effective solutions to user inquiries.The ideal candidate will have excellent communication skills,...
-
Multilingual Customer Service Representative
hace 5 días
Xico, México Allianz Partners A tiempo completoWe are looking for a dynamic and customer-focused individual to join our team as a Multilingual Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients in English, ensuring their needs are met and exceeded.The ideal candidate will have strong communication skills, both written and verbal, and...
-
Customer Service Team Lead in LATAM
hace 2 meses
Xico, México Page Personnel A tiempo completoJob Title: Customer Service Team Lead in LATAMEstimated salary: $60,000 - $80,000 per year.About our ClientA global leader in medical imaging is seeking a skilled professional to lead their Customer Service Team in LATAM. This is an exciting opportunity to join a dynamic organization and take on a key leadership role in driving customer satisfaction and...
-
Customer Service Excellence Representative
hace 2 días
Xico, México Waters Corporation A tiempo completoJob OverviewWe are seeking a highly skilled Customer Service Support to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer service and support to internal and external customers.
-
Customer Service Representative
hace 5 días
Xico, México Amex A tiempo completoAt American Express, we're dedicated to delivering exceptional customer experiences. Our Customer Service Representatives play a vital role in helping our customers achieve their goals, whether it's planning a dream vacation or managing everyday expenses.**Job Summary:**We're seeking a highly motivated and detail-oriented Customer Service Representative to...
-
Customer Service Delivery Specialist
hace 4 días
Xico, México Mccormick A tiempo completo**Overview**: We are seeking a dedicated Customer Service Delivery Specialist to join our team at McCormick. In this role, you will be responsible for delivering exceptional service to our customers and employees, ensuring their needs are met with consistently reliable and engaging interactions.**Responsibilities**: As a Customer Service Delivery Specialist,...