Customer Service Representative with Exceptional Communication Skills
hace 3 semanas
American Express is a leading global payments and travel company that offers its customers an exceptional experience through its products and services.
About the RoleWe are seeking a highly skilled Customer Service Representative to join our team in European Call Centre. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, resolving issues, and escalating complex problems to the relevant teams.
The ideal candidate will have strong communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. You will also have a passion for delivering outstanding customer service, a strong problem-solving attitude, and the ability to work collaboratively as part of a team.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Escalate complex problems to the relevant teams and follow up on resolution
- Provide product information and recommendations to customers
- Work collaboratively with colleagues to achieve team goals and objectives
- Meet and exceed performance metrics, including sales rates, quality goals, and compliance regulations
Requirements:
- Strong written and verbal communication skills
- Ability to work effectively in a fast-paced environment
- Passion for delivering outstanding customer service
- Strong problem-solving attitude
- Ability to work collaboratively as part of a team
Benefits:
- Competitive salary: £25,000 - £30,000 per annum
- Bonus scheme: Eligible for bonus payments based on individual and team performance
- Health insurance: Comprehensive health insurance package
- Pension scheme: Employer-matched pension scheme
- Flexible working hours: Ability to work flexible hours, including evenings and weekends
- Professional development opportunities: Training and development programs to enhance your skills and career progression
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