Customer Experience Leader, Service Delivery Excellence

hace 1 mes


Xico, México Ttec A tiempo completo

Unlock your leadership potential as a Customer Experience Leader, Service Delivery Excellence with TTEC. Based in Mexico City, you'll be part of a dynamic team that brings humanity to business.

At TTEC, our purpose is clear: we make customers happy. As a key player in this mission, you'll support and motivate managers to drive customer satisfaction, quality, and service level goals. Your expertise will help teams navigate complex tasks and projects, ensuring seamless execution and exceptional outcomes.

A typical day for you will include:

  • Driving improvement in key success metrics, including Customer Satisfaction Score, Service Level Goals, and Quality Goals
  • Mentoring managers to ensure achievement of company and client objectives while addressing employee-related issues and coordinating training on new services, products, or processes
  • Bringing time management and organizational skills to the forefront, helping managers prioritize and execute multiple tasks and projects

To succeed in this role, you'll need:

  • 3+ years of call center or customer service experience
  • Bachelor's Degree or equivalent
  • Excellent leadership, collaboration, and communication skills
  • The ability to engage and support teams, provide feedback, and escalate issues when necessary
  • Familiarity with data analysis and reporting

We're committed to supporting your career growth and offering a range of benefits, including:

  • A supportive environment that encourages professional development
  • An inclusive culture that values diversity and community involvement
  • A global team of lifelong learners guided by our core values
  • Paid time off (PTO) and wellness benefits
  • A competitive salary ($120,000 - $150,000 USD per year), performance bonus opportunities, and tuition reimbursement

Join TTEC and become part of a company that puts customers at the heart of everything we do. We're proud to be an equal opportunity employer, welcoming diverse perspectives and backgrounds to our team.



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