Service Delivery Leader

hace 1 semana


Xico, México Teletech Holdings, Inc. A tiempo completo

About the Role

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Are you a motivated leader looking to make a difference in customer experience? We're seeking a Service Delivery Manager to join our team in Mexico City. As a key member of our operations team, you will be responsible for leading and mentoring a team of customer service representatives.

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About the Team

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Our team is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives. We are a dynamic and supportive team that values collaboration, innovation, and continuous learning.

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Your Responsibilities

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We are seeking a highly organized and results-driven individual to lead our customer service team. Your key responsibilities will include:

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  • Leading and mentoring a team of customer service representatives to achieve excellent customer satisfaction scores and quality metrics.">
  • Developing and implementing strategies to improve customer engagement and loyalty.">
  • Collaborating with cross-functional teams to resolve complex customer issues and improve operational efficiency.">
  • Mentoring and coaching team members to develop their skills and abilities.">
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Your Skills and Qualifications

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To be successful in this role, you will need:

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  • At least 1 year of call center or equivalent work experience.">
  • Proven leadership and management skills, including experience mentoring and coaching teams.">
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.">
  • A customer-focused mindset and a passion for delivering exceptional customer experiences.">
  • Ability to analyze data and make informed decisions to drive business results.">
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About TTEC

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TTEC is a global customer experience technology company that helps businesses build meaningful connections with their customers. Our mission is to deliver exceptional customer experiences through innovative technology and human connection. We value diversity, equity, and inclusion and are committed to creating a workplace where everyone can thrive.

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About the Salary

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The estimated annual salary for this position is $60,000 - $80,000, depending on experience and qualifications.

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About the Benefits

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We offer a comprehensive benefits package, including health insurance, retirement savings, paid time off, and opportunities for professional development. We also have a performance bonus program to recognize and reward outstanding contributions to the company.



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