Customer Service Experience Specialist
hace 1 mes
At City Unscripted, we are seeking a talented Customer Service Experience Specialist to join our dynamic team. This is an exciting opportunity for a proactive individual with a passion for travel to engage with people from around the world and provide exceptional customer service.
We offer a competitive salary of $80.00 - $84.00 per hour, with expected hours ranging from 30 to 40 per week. As a valued member of our team, you will work closely with our Customer Service Team Leader and colleagues worldwide to enhance our customer service efforts.
The ideal candidate will have proficient English skills, excellent written and verbal communication abilities, and previous experience in customer service, preferably within the travel industry. You will be responsible for responding to guest queries, handling sales inquiries, engaging with guests via calls, live chat, and WhatsApp, and providing guidance on booking changes.
We prioritize timeliness, quality, and accuracy in our work. If you are a strong team player with an unwavering commitment to collective success, skilled in multitasking and managing multiple tasks concurrently, and able to thrive in high-pressure situations, we encourage you to apply.
About City Unscripted:
We are a travel company that offers unique and personalized experiences for travelers looking to explore cities beyond the typical tourist traps. With over 1400 diverse hosts from all walks of life, we ensure that each guest is matched with the perfect host who shares their interests.
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