Telephone Operations Manager

hace 2 días


Xico, México Marriott International, Inc A tiempo completo

Job Overview

We are seeking a highly skilled and experienced Telephone Operations Manager to join our team at The Ritz-Carlton Mexico City.

Estimated Salary Range: $60,000 - $80,000 per annum, depending on experience.

Job Summary: As a key member of our Rooms & Guest Services Operations team, you will be responsible for coordinating and directing the installation, maintenance, and dismantling of telephone, fax, and modem lines.

Main Responsibilities:

  • Process guest check-ins, check-outs, room assignments, reservations, and cancellations
  • Block rooms; activate keys
  • Set up guest accounts; verify/adjust billing; secure payment
  • Operate telephone switchboard station; assist with all calls/requests; relay messages
  • Test communications equipment
  • Create, review, maintain, print, and compile logs/documentation/reports
  • Assist in obtaining guest/VIP information
  • Open doors and assist guests/visitors
  • Coordinate calls/E-mails/deliveries to meet guests' needs
  • Open and close Business Center
  • Dispatch bell/valet staff
  • Process accounts payable
  • Review departmental productivity reports, payroll forecasts, and revenue postings
  • Monitor and maintain inventory of equipment/supplies
  • Notify Loss Prevention/Security of theft/unwelcome persons

About You

  • High school diploma or equivalent required
  • At least 2 years of experience in a related role, preferably in hospitality or customer service
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Aptitude for working with technology, including computer systems and software

Benefits

  • Competitive salary range
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment


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