Telephone Operations Manager
hace 2 días
Job Overview
We are seeking a highly skilled and experienced Telephone Operations Manager to join our team at The Ritz-Carlton Mexico City.
Estimated Salary Range: $60,000 - $80,000 per annum, depending on experience.
Job Summary: As a key member of our Rooms & Guest Services Operations team, you will be responsible for coordinating and directing the installation, maintenance, and dismantling of telephone, fax, and modem lines.
Main Responsibilities:
- Process guest check-ins, check-outs, room assignments, reservations, and cancellations
- Block rooms; activate keys
- Set up guest accounts; verify/adjust billing; secure payment
- Operate telephone switchboard station; assist with all calls/requests; relay messages
- Test communications equipment
- Create, review, maintain, print, and compile logs/documentation/reports
- Assist in obtaining guest/VIP information
- Open doors and assist guests/visitors
- Coordinate calls/E-mails/deliveries to meet guests' needs
- Open and close Business Center
- Dispatch bell/valet staff
- Process accounts payable
- Review departmental productivity reports, payroll forecasts, and revenue postings
- Monitor and maintain inventory of equipment/supplies
- Notify Loss Prevention/Security of theft/unwelcome persons
About You
- High school diploma or equivalent required
- At least 2 years of experience in a related role, preferably in hospitality or customer service
- Excellent communication and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Aptitude for working with technology, including computer systems and software
Benefits
- Competitive salary range
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Ongoing training and development opportunities
- Collaborative and dynamic work environment
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