Customer Service Manager

hace 5 días

Santiago de Querétaro, Querétaro de Arteaga, México Charger Logistics A tiempo completo

Job Summary

Charger Logistics is seeking a highly motivated and experienced Customer Service Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their day-to-day and long-term needs are met.

Key Responsibilities:

  • Develop and maintain a deep understanding of our customers' business needs and preferences.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work closely with our Implementation team to ensure successful opportunities and accuracy in our pricing program.
  • Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts.
  • Collaborate with internal teams to execute operational tasks and ensure customer commitments are met.
  • Identify and build new business relationships in the target market.
  • Maintain a database of clients, prospects, partners, and vendors.
  • Monitor market conditions, product innovations, and competitors' products, prices, and sales.
  • Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
  • Consult with clients to resolve problems and provide ongoing support.
  • Coordinate prospect, sales, and current customer meetings working closely with the VP of Sales/CS.

Requirements:

  • Advanced English language skills.
  • Ability to coordinate teams focused on results.
  • Proven track record with a strong focus on account management, setting appointments, presenting, and meeting with customers, pricing, proposals, and closing deals.
  • 6+ years of sales and account management experience in the transportation and logistics field.
  • Recent college or university degree in Marketing or Business-related field.
  • Previous experience in an analyst role and/or in pricing function is an asset.
  • Ability to understand business processing requirements using technology and conceptualize creative solutions to implement them.
  • Experience working B2B sales involving complex deals is an asset.
  • Strong knowledge and understanding of the sales planning process.
  • Strong verbal, written, and presentation skills, and strong interpersonal and customer relation skills.
  • Strong negotiation skills with proven closing ability.
  • Ability to function independently with little or no supervision as well as function in a team environment.

What We Offer:

  • Law benefits
  • Savings fund
  • Life insurance
  • International training
  • Food coupons

Equal Opportunities:

Charger Logistics is an equal opportunities employer and considers qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

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