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We are seeking a highly skilled Technical Operations Manager to join our AWS Support team. As a key member of our operations team, you will be responsible for providing leadership and management to our operations engineers, working closely with senior stakeholders to improve operational practices, and ensuring customers receive exceptional service.
Key Responsibilities- Define and execute business priorities, planning and documenting key projects and initiatives, and tracking progress against goals.
- Develop and mentor team members to maintain a well-rounded, world-class organization.
- Drive operational excellence across the site and globe, identifying and owning local and global initiatives to optimize operational teams.
- Recruit and hire top talent to join our team.
- Be the voice of the customer, working with internal AWS resources to ensure customer SLAs are met and raising awareness of customer-impacting issues.
As a member of the AWS Support team, you will be at the forefront of cloud technologies, interacting with the full breadth of AWS services. Our Support Engineering team resolves customer technical issues, develops tools, and interacts heavily with peers developing offerings. Engineers are also involved in hiring efforts and training new members, as well as being the "voice of the customer".
About AWSAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, which is why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
We value work-life harmony, flexibility, and an inclusive team culture that empowers us to be proud of our differences. Our employee-led affinity groups foster a culture of inclusion, and ongoing events and learning experiences inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
