Cloud Operations Manager, AWS Managed Services
hace 4 días
We are seeking a highly skilled Cloud Operations Manager to join our AWS Managed Services team. As a Cloud Operations Manager, you will be responsible for providing leadership and management needs to our operations engineers, working hand-in-hand with senior stakeholders to improve our operational practices, and ensuring customers are delivered bar-raising service.
Key Responsibilities- Define and execute business priorities, including planning and documenting key projects and initiatives, and tracking progress against goals.
- Team and performance development, including performance and career management for the team, and mentoring members to maintain a well-rounded, world-class organization.
- Operational excellence, upholding and driving best practices with a focus on outcomes for our customers, and identifying and owning local and global initiatives to optimize our operational teams.
- Recruiting and hiring, ensuring the team has the necessary skills and expertise to deliver exceptional service to our customers.
- Be the voice of the customer, working with internal AWS resources to ensure customer SLAs are met, and raising internal awareness of customer-impacting bugs and issues.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
What We Offer- A dynamic and inclusive team culture, with a commitment to furthering our culture of inclusion.
- Opportunities for career growth and development, with a focus on mentorship and knowledge sharing.
- A flexible work environment, with a focus on work-life balance and employee well-being.
- 5+ years of team management experience.
- Experience in managed service providers, managing IT environments on behalf of customers.
- Technical background and working knowledge of protocols (HTTP, DNS, and TCP/IP) and cloud service offerings (AWS, Azure, etc.).
- Able to communicate effectively in English, within technical and business settings.
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