Technical Account Manager, ES-GTSS-LATAM, ES

hace 2 semanas

Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo
About the Role

We are seeking a highly skilled Technical Account Manager to join our AWS Enterprise Support team in Mexico. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our enterprise customers, helping them to achieve the best possible outcomes from their use of AWS services.

Key Responsibilities
  • Provide technical support and guidance to enterprise customers, helping them to resolve issues and achieve their goals.
  • Work closely with customers to understand their technical challenges and develop solutions that meet their needs.
  • Collaborate with internal teams to ensure that customer issues are resolved quickly and effectively.
  • Develop and maintain strong relationships with customers, understanding their business needs and technical challenges.
  • Stay up-to-date with the latest AWS services and technologies, and share knowledge with customers and internal teams.
About the Team

The AWS Enterprise Support team is responsible for providing technical support and guidance to our enterprise customers. We are a team of highly skilled technical professionals who are passionate about helping our customers achieve the best possible outcomes from their use of AWS services.

What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work with a highly skilled and experienced team of technical professionals.
  • The chance to develop your skills and knowledge in a fast-paced and dynamic environment.
  • A comprehensive training program to help you get up to speed with AWS services and technologies.
  • The opportunity to work on a wide range of challenging and interesting projects.
Requirements
  • 2+ years of experience in a technical role, preferably in a cloud computing environment.
  • Strong technical skills, including experience with AWS services and technologies.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced and dynamic environment.
  • Strong problem-solving skills and ability to think critically.
Preferred Qualifications
  • Experience in a technical leadership role, preferably in a cloud computing environment.
  • Experience with software design and development, content distribution, scripting, automation, database architecture, IP networking, IT security, big data, operations management, and service-oriented architecture.
  • Experience in a 24x7 operational services or support environment.
  • Experience with AWS services and/or other cloud computing platforms.
About Amazon Web Services

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

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