Reservations Coordinator
hace 3 semanas
**Job Summary**
We are seeking a skilled Reservations Coordinator to join our team. In this role, you will be responsible for answering and directing calls, responding to guest inquiries, and providing exceptional customer service.
**Key Responsibilities:**
- Answer and direct calls in a professional and courteous manner.
- Respond to guest inquiries and resolve issues in a timely and efficient manner.
- Provide information and make recommendations to guests regarding hotel amenities and services.
- Process guest requests and maintain accurate records.
- Work collaboratively with other departments to ensure seamless guest service.
**Requirements:**
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Basic understanding of computer systems and software.
- High school diploma or equivalent required.
**About Us**
Marriott International is a global hospitality leader, with a portfolio of over 100 award-winning properties worldwide. Our team of dedicated professionals is passionate about delivering exceptional guest experiences and exceeding expectations.
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