IT Support Specialist

hace 3 semanas


Ciudad de México, Ciudad de México TikTok A tiempo completo

Job Summary

TikTok is seeking a skilled IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our offices and remote workers.

Key Responsibilities

  • Provide technical support to end-users, including troubleshooting and resolving hardware and software issues.
  • Build, set up, maintain, implement, and troubleshoot technology problems related to laptops, desktops, and systems that affect end-user productivity.
  • Perform basic-level troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X, mobile devices, and network services.
  • Manage event support, set up AV and live stream equipment, and create technical documents.

Requirements

  • College degree in Computer Science, Systems Science, and Computer Engineering or a minimum of 3 years working in the IT field.
  • Excellent customer service, organizational, prioritization, multitasking, and communication skills.
  • Demonstrated experience supporting devices and peripherals running on Windows, Mac, Android, and iOS.
  • Support experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.

Preferred Qualifications

  • Hardware/software/network training and/or certification in systems.
  • Basic scripting/automation capability.
  • VIP/White Glove support experience.
  • Familiarity with standard ticketing tools.

About Us

TikTok is a leading social media platform that provides a fun and engaging experience for users. Our IT department plays a critical role in ensuring the smooth operation of our services, and we are seeking a skilled IT Support Engineer to join our team.


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