Tandem Application Support Senior Expert
hace 2 días
Citi is seeking a skilled Tandem Application Support Senior Expert to join our team. This role offers an attractive salary of $120,000 - $180,000 per year.
Job Overview:
The successful candidate will provide technical and business support for users of Citi Applications. This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the company succeed.
Main Responsibilities:
- Start of day checks, continuous monitoring, and regional handover
- Perform same day risk reconciliations
- Develop and maintain technical support documentation
- Acknowledge and escalate production issues to business and technology management in a timely manner
- Ensure storage and archiving procedures are in place and functioning correctly
- Partner with development and production support areas to prioritize bug fixes and support tooling requirements
- Engage in post-implementation analysis to ensure successful system design and functionality
- Maintain essential procedures and help define operating standards and processes
- Liaise between users/traders, internal technology groups, and vendors
- Adhere to Service Level Agreements and raise problems to appropriate technology and business teams
- Act as advisor or coach to new or lower-level analysts
- Evaluate complex situations based on factual information and make sound judgments
- Directly impact the business by ensuring the quality of work provided by self and others; impact own team and closely related work teams
- Communicate complex information effectively and diplomatically
- Take active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Requirements:
- 5-8 years experience in an Application Support role
- Experience with some programming languages and willingness/ability to learn
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communication skills, including explaining technical issues in simple terms
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/experience of problem Management Tools
- All-round technical skills
- Ability to share information effectively with other support team members and technology teams
- Workload planning and organization skills
- Clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholders
Benefits:
- Citi is an equal opportunity and affirmative action employer
- Qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
- Vacation time and holidays off
- Professional growth opportunities
- Free parking at work
- Generous health insurance options
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