Customer Service Representative
hace 5 días
We are seeking a highly skilled Customer Service Representative to join our team at Blackhawk Industrial De México. As a key member of our supply chain team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Respond promptly and professionally to all customer inquiries and communications.
- Analyze and assess customer needs to provide accurate and efficient solutions.
- Collaborate with suppliers and internal teams to identify and source product solutions, and provide quotes to customers.
- Process customer orders, returns, and other transactions in a timely and accurate manner.
- Monitor inventory levels and recommend adjustments to ensure optimal stock levels.
- Perform quarterly customer reviews to ensure we are meeting their needs and expectations.
- Identify and resolve root cause issues through effective communication and problem-solving.
- 1 year of experience in customer service, procurement, or logistics.
- Excellent critical thinking and problem-solving skills.
- Ability to multitask and prioritize tasks effectively.
- Proficient in basic computer operations and willingness to learn new software.
- High school diploma or equivalent required.
- Experience in industrial field, B2B sales, and customer service.
- Knowledge of SAP and Oracle systems.
We offer a competitive salary and a dynamic work environment. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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