Customer Service Representative

hace 5 días


Mexicali, Baja California, México Blackhawk Industrial De México A tiempo completo
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Blackhawk Industrial De México. As a key member of our supply chain team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Respond promptly and professionally to all customer inquiries and communications.
  • Analyze and assess customer needs to provide accurate and efficient solutions.
  • Collaborate with suppliers and internal teams to identify and source product solutions, and provide quotes to customers.
  • Process customer orders, returns, and other transactions in a timely and accurate manner.
  • Monitor inventory levels and recommend adjustments to ensure optimal stock levels.
  • Perform quarterly customer reviews to ensure we are meeting their needs and expectations.
  • Identify and resolve root cause issues through effective communication and problem-solving.
Requirements
  • 1 year of experience in customer service, procurement, or logistics.
  • Excellent critical thinking and problem-solving skills.
  • Ability to multitask and prioritize tasks effectively.
  • Proficient in basic computer operations and willingness to learn new software.
  • High school diploma or equivalent required.
Preferred Qualifications
  • Experience in industrial field, B2B sales, and customer service.
  • Knowledge of SAP and Oracle systems.
What We Offer

We offer a competitive salary and a dynamic work environment. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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