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Operations Support Manager
hace 2 meses
The Operations Support Manager is a key leadership role responsible for overseeing the delivery of operations support services in alignment with Citi's operations support infrastructure and processes.
Key Responsibilities:
- Lead and mentor a team of operations support professionals through delegating tasks and responsibilities, and providing feedback on performance.
- Analyze operations information to identify and resolve routine problems and operational issues within established procedures.
- Identify hiring needs to ensure adequate staffing and serve as a backup for the manager as needed.
- Collaborate with the Operations - Core team to ensure seamless delivery of operations support services.
Qualifications:
- 0-2 years of relevant experience in a call center or production environment.
- Direct line management experience preferred.
- Working knowledge of the financial industry preferred.
- Proactive leadership and motivational skills.
- Proven organization and time management skills.
- Demonstrated problem-solving and decision-making skills.
- Clear and concise written and verbal communication skills.
Education:
Bachelor's degree or equivalent experience.
This job description provides a high-level overview of the types of work performed. Other job-related duties may be assigned as required.
