Front Desk Agent

hace 2 meses

Guadalajara, Jalisco, México Marriott International, Inc A tiempo completo

Job Summary

As a Front Desk Agent at Marriott International, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests. This includes processing all guest check-ins, resolving any late or disputed charges, and answering guest calls and messages.

Key Responsibilities

  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.

  • Process all payment types, including room charges, cash, checks, debit, or credit.

  • Process all check-outs, including resolving any late or disputed charges.

  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.

  • Coordinate with Housekeeping to track readiness of rooms for check-in.

  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.

  • Supply guests with directions and information regarding property and local areas of interest.

  • Run daily reports, identify any special requests, and check reports for accuracy.

  • Complete designated cashier and closing reports in the computer system.

  • Cash guests' personal checks and traveler's checks.

  • Count bank at the beginning and end of shift.

  • Balance and drop receipts according to Accounting specifications.

Requirements

  • High school diploma or G.E.D. equivalent.

  • No related work experience required.

  • No supervisory experience required.

  • No license or certification required.

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