Front Desk Agent
hace 3 semanas
Job Summary
As a Front Desk Agent at Marriott International, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests. This includes processing all guest check-ins, resolving any late or disputed charges, and answering guest calls and messages.
Key Responsibilities
Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
Process all payment types, including room charges, cash, checks, debit, or credit.
Process all check-outs, including resolving any late or disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports, identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.
Requirements
High school diploma or G.E.D. equivalent.
No related work experience required.
No supervisory experience required.
No license or certification required.
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