Clinical Service Desk Agent

hace 2 meses

Guadalajara, Jalisco, México Ntt Data A tiempo completo

Req ID: 276912

Job Summary

This role will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls in a call center environment. We support our customers 24 hours a day, 7 days a week, 365 days a year.

Key Responsibilities

  • Track and document comments, and close or escalate incident tickets and related issues in a timely manner.
  • Drive resolution of incidents on a 24/7 desk.
  • Read text on computer screens for the duration of the shift.
  • Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks.
  • Ensure a quiet, private workspace with high-speed, wired internet.
  • Travel up to 10% of the time, if required.
  • Lift up to 25 lbs. if needed for equipment setup.

Qualifications

Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.

Minimum of 1 year of technical troubleshooting experience.

High school diploma or equivalent required.

Preferred Skills

Experience in a call center environment.

Demonstrate a service philosophy in all interactions with clinicians and colleagues.

Effective communication and interpersonal skills.

Proficient typing and English language skills (both verbally and in writing).

Strong listening capabilities to fully understand caller's needs/requests.

Exceptional ability to work optimally in a fast-paced environment.

Basic Qualifications

Minimum 1 year call center/customer service experience.

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

INDHCLSMC

About NTT DATA Services

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