Clinical Service Desk Agent

hace 2 días


Guadalajara, Jalisco, México Nttdata A tiempo completo

About the Role

We are seeking a skilled Clinical Service Desk Agent to join our team. As a key member of our Provider Clinical Service Desk, you will be responsible for handling inbound customer calls and providing timely support to our healthcare customers.

Job Responsibilities

  • Respond to incoming service desk calls from healthcare customers regarding clinical aspects of various applications such as Epic, Cerner, McKesson, and Meditech.
  • Track and document comments, close or escalate incident tickets, and related issues in a timely manner.
  • Drive resolution of incidents on a 24/7 desk.
  • Read text on computer screens for an extended period.
  • Remain at designated workspace and in the phone queue for 8-10 hours with scheduled breaks.
  • Ensure a quiet, private workspace with high-speed internet.

Requirements

To be successful in this role, you should have:

  • A minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
  • A minimum of 1 year of technical troubleshooting experience.
  • A high school diploma or equivalent required.

Preferred Qualifications

Prior experience in a call center environment is highly desirable. You should also possess strong communication and interpersonal skills, proficient typing and English language skills, and exceptional listening capabilities.

Compensation and Benefits

The estimated annual salary for this position is $65,000-$80,000, depending on location and experience. We offer a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. In addition, we provide ongoing training and development opportunities to help you grow your career.

About Us

Nttdata is a global business and IT services provider specializing in digital, cloud, and automation. We strive to improve patient outcomes by creating efficiencies across the healthcare ecosystem. Join us in our mission to deliver exceptional service and support to our customers.



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