Technical Support Specialist

hace 1 semana

Monterrey, Nuevo León, México Schneider Electric Gruppe A tiempo completo

Job Summary

Schneider Electric Gruppe is seeking a highly skilled Technical Support Specialist to join our team in Apodaca, Nuevo León. As a key member of our Advanced Technical Support team, you will play a critical role in providing exceptional customer support and technical expertise to our clients.

About Us

Schneider Electric Gruppe is a global leader in the energy management and automation industry. With a rich history of innovation and a commitment to sustainability, we empower our customers to create a better future. Our 135,000+ employees worldwide are passionate about delivering solutions that ensure Life Is On everywhere, for everyone, and at every moment.

Key Responsibilities

  • Provide technical support and assistance to Schneider Electric personnel and customers, including electrical distributors, end users, original equipment manufacturers, consultants, and contractors.
  • Configure and troubleshoot Schneider Electric products to ensure optimal performance and customer satisfaction.
  • Recommend solutions for industrial applications and provide application and solutions support for Schneider Electric focused segments.
  • Diagnose root cause of product failures at a component level and develop, update, and review knowledge-based documentation.
  • Perform other related duties as assigned by Supervisor or Manager.

Requirements

  • Bachelor's degree in Electrical Engineering Technologies or related fields.
  • Fluency in English, both written and spoken.
  • Prior experience in Field Service, Technical Support, or Customer Relationship environment is a plus.
  • High level of aptitude and interest in technology.
  • Excellent verbal and written communication skills.
  • Detail-oriented, self-starter, and able to work independently.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions for both electrical and customer issues.

What We Offer

Schneider Electric Gruppe offers a comprehensive benefits package, including flexible work arrangements, paid family leave, a culture of wellness, and more. We are committed to supporting our employees' growth and development, and we offer opportunities for professional growth and advancement.

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