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Technical Support Specialist
hace 2 meses
**Job Summary**
Jda Software is seeking a highly skilled Technical Support Specialist to join its team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to customers and internal stakeholders.
Key Responsibilities- Provide technical support and troubleshooting for Blue Yonder TMS Solutions
- Lead technical upgrades and rollouts, including change requests and troubleshooting
- Act as the initial point of contact for all Blue Yonder TMS Solutions related cases
- Monitor and drive corrective and preventive actions to ensure solution availability
- Identify areas of improvement and scope of automation on routine tasks or activities
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Follow ITIL best practices and other Jda Software processes for incident, problem, and change management
- Document resolution steps on Knowledge Articles to promote case deflection
- Work closely with Blue Yonder TMS Solution Experts for complex issue resolution
- Proven background in Technical Support and/or Product Development of enterprise-scale web applications
- Minimum 1 year experience supporting Cloud-based applications (Azure preferred)
- Minimum 1 year experience in debugging/analyzing code in Java,.Net, C++, Python, shell scripting, or PowerShell
- Minimum 1 year experience working with Web Servers (Weblogic or TomCat preferred)
- Demonstrated experience importing and exporting data, building and executing simple/complex queries with Oracle SQL and MS SQL
- Experience in supporting MuleSoft, web services (Rest/SOAP PI) based integrations is strongly preferred
- Bachelor's Degree in Engineering or Master's Degree in Computer Science or other equivalent technical field highly preferred
- Excellent written and verbal communication and interpersonal skills
- Continuous improvement mindset and lateral thinking
- Self-motivated and a quick learner
- Able to work calmly under pressure and meet deadlines
- Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations
