Collections Specialist
hace 1 día
We are seeking a highly skilled Collections Specialist to join our team at Koch Global Services. As a key member of our credit and collections team, you will be responsible for resolving all issues with invoices and statements of accounts, documenting correspondence, and updating accounts in our system of record.
Key Responsibilities
- Research and resolve all issues with invoices and statements of accounts.
- Document correspondence and update accounts as needed in our system of record.
- Research various systems, repositories, and customer portals to investigate and resolve unpaid invoices.
- Coordinate internal resources to resolve billing issues, customer disputes, and total account reconciliations.
- Establish relationships with the business and deductions to assist in managing the portfolio.
- Escalate invoice issues accordingly.
- Support deductions management team to ensure issues/problems are resolved in a timely manner.
- Analyze, research, and resolve all issues related to order holds.
- Work with credit analysis and businesses to set up customers correctly within our Credit and Collections system and ERP's.
Requirements
- Bachelor's degree in business, finance, or related field.
- Experience in B2B Collections.
- Experience with GETPAID.
- Ability to communicate in English and Portuguese.
What We Offer
As a Koch company, we are committed to making products that improve the quality of life. Our employees are empowered to do what they do best to make life better. We offer a dynamic and collaborative work environment, opportunities for growth and development, and a competitive compensation package.
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