Cloud Support Associate, AWS
hace 5 días
About the Role
The Cloud Support Associate will be part of the AWS Support Engineering team, a customer-facing global organization that provides technical support to our customers and internal teams. In this role, you will learn at an accelerated pace how to use and leverage various cloud technologies to help customers succeed.
Key Responsibilities
- Collaborate with senior engineers to solve customer cases through multiple contact channels, applying advanced troubleshooting techniques to provide tailored solutions.
- Drive initiatives to improve support-related processes and customer experience, creating tutorials, how-to videos, technical articles, and trainings.
- Leverage customer support experience to provide feedback to internal AWS teams on service improvements and work on complex customer problems spanning multiple AWS services.
- Continuously learn groundbreaking technologies and develop new technical skills and professional competencies.
- Act as interviewer in hiring processes and coach/mentor new team members.
Team Environment
The AWS Support Engineering team operates on a follow-the-sun model, assisting a global list of companies and developers taking advantage of AWS services and features. Our team emphasizes inclusivity, with employee-led affinity groups, innovative benefits, and annual learning experiences.
Work/Life Balance
We value work-life balance, encouraging team members to establish a flow that brings energy to both personal and professional life. We offer flexibility in working hours and support career growth through mentorship and project assignments.
Requirements
- Knowledge or experience with system administration, troubleshooting operating systems (Linux and/or Windows), and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL, or related).
- Understanding or experience with cloud-based environments in analytics, big data, databases, deployment/DevOps, developer and mobile services, storage and content delivery, security, Windows, Linux, or networking.
- Ability to communicate effectively in English (written and spoken) within technical and business settings.
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