Food and Beverage Operations Supervisor

hace 2 días


Cancún, Quintana Roo, México Playa Hotels & Resorts A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Food and Beverage Operations Supervisor to join our team at Playa Hotels & Resorts. As a key member of our culinary team, you will be responsible for overseeing the day-to-day operations of our food and beverage services, ensuring exceptional quality and customer satisfaction.

Key Responsibilities
  • Supervise and coordinate the preparation, plating, and service of food and beverages, maintaining high standards of quality and presentation.
  • Develop and maintain positive relationships with front and back-of-house staff, fostering a collaborative and supportive work environment.
  • Assist in training and onboarding new team members, providing guidance and feedback to enhance their performance and development.
  • Monitor and manage inventory levels, ordering supplies and equipment as needed, and ensuring proper storage and handling practices.
  • Resolve customer complaints in a timely and professional manner, prioritizing guest satisfaction and loyalty.
  • Maintain accurate records of inventory, sales, and customer feedback, providing insights to inform business decisions.
  • Collaborate with the culinary team to create and implement menu items, promotions, and special events that drive revenue and guest engagement.
  • Stay up-to-date with industry trends, seasonal menu items, and local competitors, ensuring our food and beverage services remain competitive and innovative.
Requirements
  • 4-5 years of experience in a supervisory role within the food and beverage industry.
  • High school degree or equivalent, with a combination of education and experience considered.
  • Strong leadership and communication skills, with the ability to motivate and develop a high-performing team.
  • Excellent problem-solving and conflict resolution skills, with a focus on customer satisfaction and loyalty.


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