Senior Systems Analyst

hace 22 horas

Zapopan, Jalisco, México Oracle A tiempo completo
Job Description

As a Senior Systems Analyst at Oracle, you will play a critical role in ensuring the smooth operation of our cloud infrastructure. Your responsibilities will include resolving technical issues, performing system monitoring, and collaborating with internal teams to implement best practices.

Key Responsibilities:
  • Manage and support customer environments in OCI cloud.
  • Provide guidance and assist customers in OCI adhering to the best practices principles and guidelines.
  • Apply automated configuration management & infrastructure provisioning.
  • Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in Oracle Cloud products.
  • Manage customer escalations/expectations and ensure timely delivery of high-quality resolution on technical issues focusing on root cause analysis and prevention.
  • Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
  • Educate and walk the customer through the problem-solving process.
  • Adopt Oracle diagnostic methodology & procedures when handling and documenting technical issues that comply with Support processes, policies & SLAs.
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups (e.g., Product support, Product development, etc.).
  • Research and study product features and keep abreast of new releases and functionalities or related technologies to maintain product expertise.
Requirements:
  • 3+ years of relevant Cloud IAAS & PASS (preferably OCI) experience and ability to communicate effectively.
  • 6+ years of overall experience in any domain, preferably Database or system or network administration.
  • Experience with Cloud Database Services - preferably OCI VMDB, EXACC, EXACS, ADB, ADW, MYSQL, and NOSQL DB.
  • Proven experience in implementing, monitoring, and maintaining Cloud (AWS or AZURE or OCI) solutions.
  • Knowledge of Cloud Compute - Creation and maintenance of instances, scaling, OS Management Services.
  • Knowledge of Cloud IAM and IDCS - AuthN, AuthZ, federation using SAML & Identity cloud service, Create/Manage Compartments, User Groups, Policies, dynamic user groups.
  • Knowledge of Cloud Networking - VCN, Subnets, Gateways (IG, NAT, DRG, Service, Local Peering), Security Lists, Route tables, Network Security Group, VPN tunnels, Fast Connect.
  • Knowledge of Cloud storage - Storage best practices, storage performance metrics, Object Storage, Block Volume, File Storage, Storage Migration services.
  • Knowledge of Cloud Security - Cloud guard Assessments, Configuration of Vault and Bastion.
  • Knowledge on Observability and Management - Monitoring, Logging and Basic concepts of Logging Analytics.
  • Experience with IaaC tools like Ansible, Terraform, etc.
  • Ability to understand business requirements and map them to proposed solutions/enhancements.
  • Ability to drive performance issues and complex architecture issues.
  • Knowledge on OIC management of Oracle integrations.
  • Multi-cloud exposure is a plus (AWS, AZURE, GCP).
  • Certifications: OCI Architect Associate, OCI Architect/Operational professional Certification (preferred), or AWS Professional Architect or Azure Cloud Architect.

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