Service Coordinator

hace 2 días


Monterrey, Nuevo León, México Flsmidth, Inc. A tiempo completo
{"About The Role": "As a Service Coordinator, you will play a crucial role in ensuring our customers' satisfaction by coordinating proposal work and order execution. Your daily interactions with customers, Service Engineers, and Area Sales Managers will be key to delivering exceptional service outcomes.

Key Responsibilities:
- Translate customer requirements into proposals, order acknowledgements, and invoices.
- Handle service cases within the organization, including travel agencies, embassies, external specialists, and Danish Industry.
- Build strong relationships with customers and colleagues externally and internally.
- Possess a commercial mindset and be service-oriented.

Requirements:
- 1-3 years of experience in estimating, issuing services proposals, creating proposal orders, and project creation, including all travel needs.
- Prior experience with end-to-end customer service coordination.
- Commercial mindset, communication flow with external customers, and a structured work approach.
- Highly proficient General Office Skills education, Office Clerk specializing in administration/finance or similar.
- Excellent MS Office competencies, especially Microsoft Excel.
- Proven ability to handle multiple cases simultaneously and work under time pressure.
- Positive attitude, ability to deliver results on time, and cross-cultural understanding.

What We Offer:
- Competitive benefit package, including life health insurance options.
- Time to recharge through vacation days and holidays.
- Savings fund and Christmas allowance.
- Equal opportunity employer committed to creating a diverse and inclusive workplace.
- Global network of supportive colleagues and growth opportunities.

About FLSmidth:
- FLSmidth is an international engineering company with an annual turnover of approx. EUR 2.7 bn.
- We are the world's leading supplier of plants, machinery, services, and solutions for the cement and minerals industries.
- Our commitment to safety, sustainability, and innovation drives our success and growth.

If you are a motivated and results-driven professional looking for a challenging role in a dynamic environment, we encourage you to apply.

Note: No recruiters and unsolicited agency referrals please.



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