Freight Service Coordinator

hace 2 días


Monterrey, Nuevo León, México Uber Freight A tiempo completo

Job Summary
As a Freight Service Coordinator at Uber Freight, you will play a critical role in ensuring the smooth operation of our logistics services. Your primary responsibility will be to identify and update the status of shipments that have missed pick-up or delivery, providing clear communication to our customers. You will also be responsible for monitoring and troubleshooting any issues that may arise, ensuring timely service delivery. Additionally, you will communicate directly with carriers to understand shipment status and proactively notify shippers and receivers of load status and reschedule pick-up/delivery appointments when necessary. You will update our Transportation Management System (TMS) with notes on any issues that may occur and utilize it to actively manage on-time performance and automation objectives. Furthermore, you will schedule appointments with shippers and receivers, updating the TMS as needed, and communicate any service issues to customers and the team.

Key Responsibilities
- Identify and update shipment status, providing clear communication to customers
- Monitor and troubleshoot issues to ensure timely service delivery
- Communicate directly with carriers to understand shipment status
- Proactively notify shippers and receivers of load status and reschedule pick-up/delivery appointments when necessary
- Update TMS with notes on any issues that may occur
- Utilize TMS to actively manage on-time performance and automation objectives
- Schedule appointments with shippers and receivers, updating TMS as needed
- Communicate any service issues to customers and the team

Requirements
- Basic math skills, including the ability to calculate mileage as it relates to time
- Advanced Spanish and English written, oral, and presentation communication skills
- Knowledge of the freight industry is a plus
- Microsoft Excel skills, including VLookup, Pivot Tables, and advanced formulas
- 1 year of customer service experience is preferred
- Bilingual English/Spanish is required



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