Customer Service Representative
hace 6 días
We're seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a key member of our customer care team, you will be responsible for delivering exceptional service to our clients, resolving issues, and providing tailored solutions to meet their needs.
Key Responsibilities- Provide top-notch customer service to clients via phone, email, and chat, ensuring a positive experience and resolving issues efficiently.
- Utilize your language skills to communicate effectively with clients, understanding their needs and providing personalized solutions.
- Work collaboratively with colleagues to achieve team goals, share knowledge, and drive continuous improvement.
- Stay up-to-date with product knowledge, industry trends, and company policies to provide accurate information and recommendations to clients.
- Meet and exceed performance metrics, including sales targets, quality standards, and customer satisfaction ratings.
- Strong written and verbal communication skills, with the ability to communicate effectively in English and Spanish.
- Excellent customer service skills, with a focus on empathy, active listening, and problem-solving.
- Ability to work in a fast-paced environment, managing multiple priorities and deadlines.
- Technical proficiency in CRM software, Microsoft Office, and other relevant tools.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We offer a dynamic and supportive work environment, with a focus on work-life balance and employee well-being.
At American Express, we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. We believe in the importance of diversity, equity, and inclusion, and strive to create a culture that reflects these values.
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