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SMB Account Executive

hace 2 meses

Xico, México Zendesk, Inc. A tiempo completo
Drive Revenue Growth as an SMB Account Executive at Zendesk

At Zendesk, we're on a mission to power exceptional service for every person on the planet. We're seeking a dedicated SMB Account Executive to join our team and help us accelerate our ambition.

Key Responsibilities:
  • Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion.
  • Manage and nurture customer relationships to ensure high satisfaction and retention levels.
  • Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers.
  • Use data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
  • Understand and convey the benefits of Zendesk products, aligning them with customers' business objectives.
  • Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
  • Consistently develop a robust pipeline of qualified opportunities and accurately track details and sales stages in Salesforce.
  • Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.
  • Collaborate with internal teams to enhance sales strategies and streamline sales execution.
Requirements:
  • BA/BS degree or equivalent experience required.
  • At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
  • Experience in managing and expanding customer relationships at various levels.
  • Strong presentation, negotiation, and deal closing skills.
  • Strong account research, prospecting, and customer outreach skills.
  • An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
  • Knowledge of industry trends and the ability to build relationships with key decision makers.
  • Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously.
  • Experience creating and leveraging territory plans.
  • Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).