Dream Travel Experience Creator
hace 2 meses
About American Express
We're a global and diverse community of colleagues who share an unwavering commitment to back our customers, communities, and each other. At Amex, you'll have the power to progress in incredible ways as we help you create a career journey that's unique and meaningful to you.
Our team is driven by a powerful backing promise to provide the world's best customer experience every day. We strive to uphold our company values with utmost integrity in an environment where everyone feels seen, heard, and valued.
Job Summary
This is a critical frontline role in our contact center, answering calls from premium card members in a high-volume environment. You'll be the face of the company, building positive interactions with our customers daily, from curating tailored travel experiences to helping them with everyday needs.
About the Role
You will:
- Deliver world-class customer service in an in-bound, high-volume travel call servicing environment.
- Delight our Premium Card Members in the United States with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements.
- Understand customer needs through consultation to deliver innovative and extraordinary interactions.
- Research, plan, and carry out personalized travel experiences, booking domestic and international flights, car, and/or hotel travel arrangements.
- Communicate new and existing product offerings and value propositions relevant to the Card Member.
Requirements
You must:
- Have very high levels of written and verbal communication, conducting business in English.
- Have high-end customer service or sales roles experience in tourism, travel, hospitality, cruise, and tours.
- Demonstrate the ability to provide premium customer service, ideally in a call center or other fast-paced, high-volume servicing environment.
- Have basic geography knowledge with the ability to locate continents, countries, and key travel destinations worldwide.
- Display a positive attitude and outlook, demonstrated through a desire to learn, willingness to try new things, resiliency through change, and optimism.
- Be a natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style.
- Succeed in a result-focused environment with a healthy desire to meet and exceed goals.
Compensation and Benefits
The estimated salary for this role is $65,000 per year, plus bonus incentives and comprehensive benefits, including competitive base salaries, 6% Company Match on retirement savings plans, free financial coaching, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working models, and 20+ weeks paid parental leave for all parents.
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